Once you enter the incentives website, the gifts available for the campaigns in which you are activated will appear in the "Request gifts" section.

You will only have to click on the request a gift button of the campaign to which the policy you have contracted corresponds, once inside, request the gift you want and fill in the necessary information for sending it.

If your gift corresponds to you by contracting a new policy, you can request as many gifts as campaign policies you have contracted. *

If your gift corresponds to you for having renewed your policy, you can request as many gifts as policies you have in the campaign. *

If your gift corresponds to you for contracting a new policy for a new client, you can request as many gifts as new clients you have presented and contracted. *

You will be able to modify your gift as long as the request is pending.

Once an incentive is requested, there are a series of conditions that the contracted policy must meet in order for the gift to be sent. Once they have been met and verified, the gift is sent.

At the time the incentive is sent, your request will appear as sent and you will be able to see the status of your shipment.

Check the reject conditions and perform the following actions if the message is:

• Policy not found. It is possible that the policy you have entered is not the correct one. Make a new request with the correct policy.
• Non-domiciled policy. Once the payment of the premium is domiciled, the gift can be requested. Or, make a new request for another gift, which does not require that the payment of the premium be direct debited
• Incentive chosen not available for the product of the policy. Check the campaign conditions, it is possible that a gift that does not correspond to the contracted product (Auto, Home, etc.) has been selected.
• _Incentive chosen only available for VC policies. Check the campaign conditions , it is possible that a gift that does not correspond to the campaign you have chosen when requesting it has been selected.

If your case is different from the previous ones, you can also contact your mediator.

You can do it directly by entering the requested gifts section or through the contact section

Enter the section of your data and select the option to edit my password reset email.

If the gift is returned, it may be that at different times that the logistics operator tried to deliver it, you were not at home. You can request it again by making a new request.