Frequent questions

  • How do I know that I can request a gift?

    Once you enter into the incentives website, the gifts available from the campaigns in which you are activated will appear in the "Request gifts" section.

  • What do I have to do to request the gift?

    You only have to click on the request gift button of the campaign to which the policy you have contracted corresponds, once inside, you can request the gift you want and fill in the necessary data for sending it.

  • How many gifts can I request?

    If your gift corresponds to you for contracting a new policy, you can request as many gifts as the campaign policies you have contracted.*

    If your gift corresponds to you for having renewed your policy, you can request as many gifts as policies you have in the campaign.*

    If your gift corresponds to you for contracting a new policy for a new client, you will be able to request as many gifts as new clients have presented and contracted.*

    *always with the maximum limit stipulated in the conditions of each campaign.
  • Can I modify my gift?

    You can modify your gift as long as the request is pending.

  • Why is my request pending?

    Once an incentive is requested, there are a series of conditions that the contracted policy must meet in order for the gift to be sent, once the gift has been met and verified, it is sent

  • When I know my gift has been sent?

    En el momento que el incentivo se envía, tu solicitud aparecerá como enviada y podrás ver el estado en el que se encuentra tu envío.

  • What happens if my gift request has been rejected?

    Check the reject conditions and take the following actions if the message is:

    • Policy not found. It is possible that the policy you entered is not correct. Make a new request with the correct policy.
    • Non-domiciled policy. Once the coverage payment is domiciled, the gift can be requested again. Also, you can make a new request for another gift, which does not require the payment of the premium to be direct debit
    • Chosen incentive not available for the policy product. Check the campaign conditions, it is possible that a gift has been selected that does not correspond to the contracted product (Auto, Home, etc.).
    • Chosen incentive only available for VC policies. Check the campaign conditions, it is possible that a gift has been selected that does not correspond to the campaign you have chosen when requesting it.

    If your case is different from the previous ones, you can also contact your mediator.

  • Where can I claim my gift?

    You can do it directly by entering the requested gifts section or through the contact section

  • How can I modify the email where I receive my passwords?

    You have to enter to your data section and select the option “edit my password reset email”.

  • If the gift is returned, how can I request it again?

    If the gift is returned, it may be because at different times that the logistics operator has tried to deliver it, you were not at your home. You can request it again by making a new request.